Return Policy

Due to the nature of our products, we do not accept returns or provide refunds once a product has been shipped, unless the product is damaged during transit or the wrong product was delivered. Claims must be made within 48 hours of receiving the order with photographic evidence.

What can be claimed

A claim can be raised in these situations only:

• The product was damaged during transit.
• The wrong product was delivered.

Outside of these, orders cannot be returned or refunded once shipped. This is because the products are research compounds whose storage conditions cannot be verified once they have left us, so a returned vial can never go back into stock.

How to raise a claim

• Raise the claim within 48 hours of receiving your order.
• Include photographic evidence of the issue.
• Have your order number ready so we can match it to the delivery.

Message us on WhatsApp to start a claim. You can find your order number on the Track Order page.

Cancellations

Once an order has been confirmed and payment received, cancellation may not be possible if the order has already been processed or shipped. Contact us as soon as possible if you need to cancel or modify an order.

Governing terms

This page restates clause 7 of our Terms & Conditions, which remain the governing document. See also our Shipping Policy for delivery coverage and times.