Privacy Policy

Last updated: May 2026

ASCEND ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (ascendpeptides.my) or make a purchase.

1. Information We Collect

When you place an order, we collect:

  • Full name
  • Phone number
  • Email address (optional)
  • Shipping address (street, city, state, postcode)
  • Order details and payment method

We do not collect sensitive financial information such as credit card numbers. Online payments are processed through third-party payment gateways (Billplz) which have their own privacy policies.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Communicate order status and shipping updates
  • Provide customer support via WhatsApp
  • Improve our products and services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Courier services for order delivery
  • Payment processors for transaction processing
  • Law enforcement if required by law

4. Data Security

We implement reasonable security measures to protect your personal information, including encrypted connections (SSL/TLS), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses essential cookies and local storage to maintain your shopping cart and admin session. We do not use tracking cookies or third-party advertising cookies.

6. Data Retention

We retain order information for record-keeping and customer support purposes. You may request deletion of your personal data by contacting us via WhatsApp.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data processing

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

For privacy-related inquiries, contact us via WhatsApp.